How to Submit Meter Readings to Tshwane Municipality

As a resident of Tshwane Municipality in South Africa, submitting your meter readings to the municipality is crucial for accurate billing and efficient service delivery. By providing your readings, you ensure that your utility bills are calculated correctly, and any issues with your water or electricity supply can be quickly identified and resolved.

Gathering Your Information

So, what information do you need to gather before submitting your Tshwane municipality electricity meter? Before you start, make sure you have the following:

  • Your account number (This can be found on your utility bill)
  • Your meter number (You will find this on the meter itself or on previous electricity bills)
  • The current meter reading (make sure to note the exact figures)

Submitting Your Meter Readings: Options Galore!

Tshwane Municipality offers various ways through which to submit your meter readings, making it convenient for you to choose the method that suits you best;

Submission via email or fax

    You can submit your meter reading via email or fax. Visit the Tshwane website and follow these steps:

    1. Hover your mouse on the Municipality menu item
    2. Scroll down to the bottom of the Account Management section
    3. Click on Submit Meter Readings
    4. Download the Meter reading form
    5. Fill it in and the send it via email to
    6. You can also fax the completed form to 012 359 6888. Note that faxes should be send no latter than 5 days before the billing date.

    Over the phone

    It’s also possible to submit your Tshwane Municipality electricity meter reading over the phone. To do that, you need to take the following steps;

    1. Call 012 358 9999
    2. Choose option 2
    3. Choose option 4


    Visit your nearest Tshwane Municipality customer service center with your account number, meter number, and current meter reading.

    When should you submit your meter reading?

    That’s how to submit your meter reading to Tshwane Municipality. There are several ways through which you can make your submission. Below we highlight some important facts that you need to be aware of;

    • Submit your meter readings by the 15th of each month to avoid estimated billing.
    • Ensure accurate readings by taking a photo of your meter before submitting.
    • If you’re having trouble submitting online, try clearing your browser cache or contacting the municipality’s IT support.

    You need to submit your reading

    If you have not already moved to a prepaid electricity meter, then it’s important for you to submit your reading to Tshwane Municipality every month. The process is fairly straightforward. You only need a few minutes and you will be done.

    By following the steps outlined in this article, and by choosing the method that suits you best, you’ll ensure accurate billing and help the municipality provide efficient services to your community. So, go ahead and submit those readings today!

    One thing to note is that the meter readers who are employed by your Municipality at times find it difficult or impossible to carry out their work. Perhaps you were not there when they arrived. Or maybe they just couldn’t access your premises.

    In that case, it becomes necessary to submit your meter reading yourself. That way, you will pay the correct bill at the end of the month. Another thing to be aware of is that if you don’t submit a reading, the Municipality will make an estimate based on your previous usage. That’s what you will be asked to pay.

    Tshwane electricity tariffs

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