Reject Error on Prepaid Electricity Meter

Are you struggling with the reject error on your prepaid electricity meter? If yes, then you need to read this article. We offer several solutions that will enable you to top up your meter so you don’t get cut off the grid. In South Africa, people get electricity via their municipalities or directly via Eskom. Some landlords then go on to get sub-metering solutions as a way of managing electricity use at their properties. Whatever your setup, you may encounter the reject error while trying to recharge your meter.

What to do if your electricity token gets rejected

The following are possible solutions to the reject error on prepaid electricity meters;

1. Make sure that you have entered the correct numbers that are on your token. When you buy a token, you will notice that there is a string of number on there, usually 20 digits long. This is the number that you need to correctly enter into your Customer Interface Unit (CIU).
2. You should also make sure that you have bought the correct token for your meter. When buying a token, you need to give your correct meter number. Each token works for a particular meter. Trying to use it on another will result in a reject error.
3. Make sure that your meter has been activated. We have a post on how to activate a prepaid meter. If this is not the first time buying tokens, then it means your meter is already active. But if it’s the first time, you will need to find out whether or not the meter has been activated. To activate your meter, you need to reach out to your electricity company.
4. Communication problems between the CIU) and your meter can also cause the device to reject your tokens. This is something that we have already discussed when talking about Error 30 on prepaid meters.
5. Should your meter be in Temper Mode, you will also get the reject error when trying to load your token. This problem can only be resolved by reaching out to your provide. They will advise you on the way forward.
6. Should everything mentioned above fail, your next course of action will be to contact your utility. If you get your power from Eskom, you can reach them on their customer service number 08600 37 566.

What if you are still unable to load your token?

Those are the steps to deal with the reject error on a prepaid electricity meter. In most instances, the solutions that are given above will work.

However, there are instances where the solutions outlined here will fail. That can be a problem because without the ability to load new tokens, you will soon run out and electricity will be switched off in your home.

We have already noted that as a final recourse, you may wish to reach out to your electricity provider for help should everything else fail. They should be able to determine the cause of your problems.

Summary

In this article we talked about the reject error that sometimes appears when people are trying to load new electricity tokens onto their meters. This error can leave you in the dark. Fortunately, there are a number of ways through which you can get the meter to accept your token.

If you have further questions, post them on our forum. Let others help you with the answers.