Ciu Ph04 Prepaid Meter Failed Error

Are you struggling to resolve the CIU PH04 prepaid meter failed error? If yes, we will show you how you can resolve the problem in this article. Most households and businesses in South Africa are now on prepaid meters. These bring the convenience that you can easily manage your consumption.

However, it is not uncommon to encounter a few challenges with prepaid meters. The system consists of the meter itself and the Customer Interface Unit (CIU), which is used for interacting with the meter.

If the CIU is not working properly, you will not be able to carry out some routine tasks, such as topping up your units. One error that you may encounter is the failed error. With this issue, you will see a failed notice on the CIU’s LCD, usually while trying to enter a new token.

So, what do you do if you encounter the failed error? What are the steps that you can to ensure that you get reconnect to power? We are going you to provide you with the CIU Ph04 prepaid meter failed solutions in this article.

Solution to the Ciu Ph04 prepaid meter failed

The following is the solution to the CIU Ph04 prepaid meter failed issue;

  1. The first thing that you need to do is to ensure that there are batteries in your CIU. If not, get new batteries and insert them into the device. If there are already batteries in there, make sure that they are in good working order. It may be advisable to simply buy new batteries.
  2. When loading a token into the CIU, you need to make sure that it is connected to a power socket in your home. This applies even if you have run out of power. Communication between the CIU and the meter is via the cables in your home.
  3. Another option is to change the socket from which you are loading your token. It’s preferable to connect the CIU to the socket that’s closest to the meter. Sometimes, interference by electric appliances in your home may be the cause of the failed error that you have been encountering.
  4. Should you continue to get the Ciu Ph04 prepaid meter failed error in your home, you may try to load your token from next door. Make sure that the neighbor to whom you go is on the same phase. If that’s the case, you can load your token from their home.
  5. In the event that the above solutions have failed, you will need to reach out to get help. They will send somebody over to take a look at things.

Learn how to activate a prepaid meter


That’s the ciu Ph04 prepaid meter failed solution. Usually if you try the above steps, you should be able to resolve the issue. Most problems with CIU units has to do with failed communication between the unit and the meter.

The meter is the one that communicates with your utility. So, in the event that communication is cut at any point along the line, you may get the failed error. The solutions provided here will help you get power back in your home or office.

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