Solution to the E01 Error on a Prepaid Electricity Meter

Are you struggling to find a solution to E01 error on a prepaid electricity meter? This error is one that South Africans, particularly those who are on new installations, encounter every now and again. Should the error persist, it will leave you unable to top up your meter. As such, you will not have electricity in your home or office. So, it’s important that you learn how to get rid of Error E01. But how do you do it?

E01 Error on prepaid meter

The following is the solution to the E01 Error on a prepaid electricity meter;

  1. Enter 1275 4194 1448 6450 5970 into your meter. That’s the initialization token for Eskom meters.
  2. Should this fail, you will need to reach out to your municipality or to Eskom for instructions on how to solve this issue.

What cause E01 on prepaid electricity meters?

That’s the solution to the E01 error on a prepaid electricity meter. We have already noted that this error can be debilitating. It usually occurs on new installations. But what causes the error?

E01 on a prepaid meter simply indicates that the meter has not been initialized. By entering the token that was given above, you will be able to carry out the initialization process.

From there, your meter will connect to the provider and you will be able to top it up with tokens.


In this post we focused on the E01 error which usually occurs among those who have just installed prepaid meters at home or in the office. We have another article in which we talked about the not activated error.

These errors are fairly similar. However, they are not the same. The similarities are in the sense that they usually occur among those with new installations. That’s the time when you are likely to have issues.

It’s important to make sure that your installation is functioning fully after installation. If it was installed by a technician, you should not let them leave before you have topped up your meter with a token. Otherwise you may be forced to call them back once more.

The good news is that once your meter is up and running, you probably won’t encounter many problems when using it.

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